Responsible Gaming

Our Policy

For most people gambling is fun and a great way to enjoy themselves. But, for a small minority, gambling can become a problem. At Park Tower Casino we are committed to helping our customers stay in control by providing a safe environment and offering support to those who demonstrate that they are unable to stay in control.

Gambling should be an exciting and pleasurable experience. Borrowing money to play, spending above your budget or using money allocated for other purposes is not only unwise but can lead to significant problems at a later stage for yourself and others around you. We want you to enjoy Park Tower Casino, so gamble responsibly and have fun!

To download an information booklet on our responsible approach to gambling please click here
To view and print the self exclusion form click here (requires Acrobat Reader).

About Gamcare

We work closely with Gamcare. The UK's National centre for information, advice and practical help regarding the social impact of gambling.

GamCare acknowledge through GamCare Certification renewal, G Casino continue to achieve high standards in player protection and social responsibility. G Casino continue to demonstrate a commitment to assist their customers in playing responsibly. G Casino has implemented the following practices:

  • Age verification systems.
  • Controls for customer spend
  • Self exclusion options for players
  • Information about responsible gambling and sources of advice and support
  • Training for customer services in problem gambling and social responsibility
  • Consultation with GamCare when developing new technologies and products
  • Support for the work GamCare carries out in addressing the social impact of gambling

Gamcare provide a confidential telephone counselling national helpline for anyone who is concerned about their own, or someone else's gambling.

The national gambling helpline, which is at a local call rate is 0845 6000 133, or visit www.gamcare.org.uk.orwww.gamcaretradeservices.com.

Are You In Control?

It is Park Tower Casino's hope that players manage their gambling expenditure to ensure both enjoyment and safety. We post this section as a reminder to play safe and to play wise.

Gamcareoffers the following questions to anyone who may have a gambling problem. These questions are provided to help an individual decide if he or she has a problem with gambling and wants to stop.

  • Have others ever criticised your gambling?
  • Have you ever lied to cover up the amount of money or time you have gambled?
  • Do arguments, frustrations or disappointments make you want to gamble?
  • Do you gamble alone for long periods?
  • Do you stay away from work, college or school to gamble?
  • Do you gamble to escape from a boring or unhappy life?
  • Are you reluctant to spend 'gambling money' on anything else?
  • Have you lost interest in your family, friends or pastimes due to gambling?
  • After losing, do you feel you must try and win back your losses as soon as possible?
  • When gambling and you run out of money, do you feel lost and in despair, and need to gamble again as soon as possible?
  • Do you gamble until your last penny is gone?
  • Have you lied, stolen or borrowed just to get money to gamble or to pay gambling debts?
  • Do you feel depressed or even suicidal because of your gambling?

Getting Assistance

In our ongoing efforts to assist with problem gambling, the Charity RIGT (Responsibility in Gambling Trust) have recognised our contributions and we will continue to work with them henceforth.

There are many organisations that can provide support and assistance to individuals who develop a problem with gambling, and we recommend that players contact a self-help organisation for additional advice.

The following websites offer advice and guidance. Each one contains helpline numbers and an e-mail address that you may contact if you would like confidential advice and support.

www.gamcare.org.uk.
www.gamblersanonymous.org.uk.

The GREaT Foundation

In recognition of our ongoing contributions to assist with problem gambling. our parent company, the Rank Group Plc. was named as Donor of the Year at their inaugural annual awards of the problem gambling charity the GREaT Foundation in 2009.

Managing Your Playing

For players who enjoy gambling frequently, it is not uncommon to overspend their budget some of the time. We advise that specific budget plans be made to ensure your gambling expenditure is affordable.

Sometimes people deny the extent of their own problems and seek help only in crisis. Ask yourself honestly and if you think you might have a problem, set yourself the goal of stopping gambling for two weeks or a month as a test. If you are unable to achieve this, you could have a problem and might benefit from discussing your situation with a counsellor.

Limiting Your Personal Expenditure

Park Tower Casino Online provides tools to help you control your gambling. You can establish limits on the amount you deposit. Requests to tighten your limits will take effect immediately, whereas requests to loosen those limits must await a 7 day cooling off period before taking effect.

Self-Exclusion

If you believe you have a gambling problem or just wish to take an enforced break from gaming, Park Tower Casino gives you the power to temporarily or permanently exclude yourself from playing games. If you choose to exclude yourself permanently, you will be barred from playing games forever. If you opt for a temporary exclusion, you may apply for reinstatement at a later date. Temporary exclusions are for a minimum of six months, any balance on the account will be refunded at the time the exclusion is requested.

If you would like to prevent access to other gaming, wagering or gambling facilities on the Internet please visit Gamblock.com. Gamblock™ blocks access to Internet gambling sites on the World Wide Web. It can help problem gamblers avoid the dangers of unrestricted gambling.

Managing the length of time you play at

It is sometimes easy to lose track of time whilst gambling. In order to provide you with regular reminders, Park Tower Casino Online displays a message at hourly intervals. During a gaming session, after each hour a message is displayed on screen clearly advising you that you have been playing for one hour, plus the total hours already elapsed in the session. In order to continue gaming you will need to click OK.

Preventing Under Age Gambling

You must be at least 18 years old, or of legal age to gamble in the country in which you reside, whichever is older, to play at Park Tower Casino Online. We undertake checks to ensure that no person under legal age has access to our live gaming facilities. Provision of inaccurate or dishonest information about a player's age will result in forfeiture of any winnings and may result in civil and/or criminal prosecution.

In order to protect minors from accessing the site we recommend that responsible players install Internet filtering software on their computers. This provides the ability to control content displayed, block websites and set up passwords to prevent Park Tower Casino being available to underage players. There are a number of Internet filtering software choices available. The following are links to recognised solution providers as recommended by Internet Filter Review:

ContentProtect Product.
CYBERsitter 9.0 Product.
Net Nanny 5.1 Product.

Park Tower Casino is licensed and regulated by the Alderney Gambling Control Commission. For more information please visit the Alderney Gambling Control Commission's Player Protection page Gamblingcontrol.org.